Who we are

Our website address is: https://criterionsoft.com/

The following Privacy Policy applies to users of https://criterionsoft.com/ and customers of Criterion Soft (hereinafter referred to as ‘C-Soft’). This privacy policy statement will inform you about how we collect information, how we store it and how we use it. It is intended to assist you to make informed decisions when using our website, products and services.

The main purpose of the criterionsoft.com website is to promote our business activities and services. Most of the communications we publish is targeted at ‘Business to Business’. Where possible please provide us with the business contact information rather than your personal contact information.

What we do

We are a digital marketing, web design and web development agency offering a range of services including website design and development, website hosting, SEO, Social Media Services, Graphic Design, PPC and other marketing services.

Data we collect

We will request information such as your name and contact details (including address, postcode, telephone number, email address) and company details which you can choose to provide when you either subscribe to our e-mail newsletter or use our online services such as our contact forms.

We need to collect this information to be able to provide you with our products and services. It also helps us personalize and deliver relevant content in any e-mails. We do not collect ‘sensitive data’ about you (as specified in Article 9 of the GDPR as data about ‘racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership’).
You do not have to provide us with any Personal Data if you do not want to, however we will be unable to contact you about your enquiry if you do not. Please read the ‘Use of IP Address’, ‘Use of Cookies’ and ‘Use of Clear GIFs’ sections of this Privacy Policy below.

Use of personal data

If you provide your telephone number to us, we will contact you via phone to qualify your enquiry and to ascertain your requirements. We may also contact you via email with information we believe will be of interest to you.

We will retain your Personal Data for up to 24 months, either from from the date of submission or from our last communication with you. The reasons we retain your Personal Data for this period are as follows:
• It may take us some time to contact you after you have made your enquiry.
• Once we have contacted you we may contact you by way of a courtesy call to ensure that your requirements have been met and to maintain the standards of the service we provide.
• We run promotions and launch new products from time to time. We will update you with this information if we believe it is of interest or benefit to you.
• We have more information to refer to if you contact us again in the future or make a complaint
• We will need this information if we are providing you with any services

How we store your data and information

We make reasonable efforts to keep your data and information safe. This means where we store this information electronically, we keep our software up to date and use modern security software.

How to contact us

Email: criterionsoft@gmail.com

Call recording

If you contact Criterion Soft by telephone or if a member of our team contacts you, calls may be recorded for training and monitoring purposes.

Use of IP address

An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyze aggregate information, and to audit the use of our website.

Use of cookies

Cookies are informational files that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re visiting our site. The use of cookies is an industry standard, you will find them on most major web sites. By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of our website that our users find valuable. While both of these activities depend on the use of a cookie, visitors to our website always have the option of disabling cookies via their browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of our website may not function properly or may be considerably slower if you refuse cookies.


Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.