Who we are
Our website address is: https://criterionsoft.com/
The main purpose of the criterionsoft.com website is to promote our business activities and services. Most of the communications we publish is targeted at ‘Business to Business’. Where possible please provide us with the business contact information rather than your personal contact information.
What we do
We are a digital marketing, web design and web development agency offering a range of services including website design and development, website hosting, SEO, Social Media Services, Graphic Design, PPC and other marketing services.
Data we collect
We will request information such as your name and contact details (including address, postcode, telephone number, email address) and company details which you can choose to provide when you either subscribe to our e-mail newsletter or use our online services such as our contact forms.
We need to collect this information to be able to provide you with our products and services. It also helps us personalize and deliver relevant content in any e-mails. We do not collect ‘sensitive data’ about you (as specified in Article 9 of the GDPR as data about ‘racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership’).
Use of personal data
If you provide your telephone number to us, we will contact you via phone to qualify your enquiry and to ascertain your requirements. We may also contact you via email with information we believe will be of interest to you.
We will retain your Personal Data for up to 24 months, either from from the date of submission or from our last communication with you. The reasons we retain your Personal Data for this period are as follows:
• It may take us some time to contact you after you have made your enquiry.
• Once we have contacted you we may contact you by way of a courtesy call to ensure that your requirements have been met and to maintain the standards of the service we provide.
• We run promotions and launch new products from time to time. We will update you with this information if we believe it is of interest or benefit to you.
• We have more information to refer to if you contact us again in the future or make a complaint
• We will need this information if we are providing you with any services
How we store your data and information
We make reasonable efforts to keep your data and information safe. This means where we store this information electronically, we keep our software up to date and use modern security software.
How to contact us
If you contact Criterion Soft by telephone or if a member of our team contacts you, calls may be recorded for training and monitoring purposes.
Use of IP address
An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyze aggregate information, and to audit the use of our website.
Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.